Order Statuses

Written by Valérie Isaksen. Posted in Configuration Menu

Default Statuses

VirtueMart 2 comes with 6 different default order statuses.

The first and the last status, Pending and Shipped, can not be altered.

Inbetween these two statuses the user can add or alter as many statuses as needed.

The default statuses are:

  • Pending - P
  • Confirmed by Shopper - U
  • Confirmed - C
  • Cancelled - X
  • Refunded - R
  • Shipped - S
Configuration - Order Statuses

Pending

Pending is triggered, when a shopper, guest or registered, puts a product or products into the cart and chooses a payment, but doesn't finalise the order by clicking on the "Confirm Order" button.

Confirmed by Shopper

This is the status after a shopper has clicked on "Confirm Order". Optionally an email can be sent to the shopper. VM Configuration - Checkout.

Confirmed

The vendor can confirm an order by setting the order status to Confirmed. Optionally an email can be sent to the shopper. VM Configuration - Checkout.

Cancelled

The vendor can cancel an order by setting the order status to Cancelled. Optionally an email can be sent to the shopper. VM Configuration - Checkout.

Refunded

The vendor can set an order status to Refunded to indicate that the refund to the customer has been sent. Optionally an email can be sent to the shopper. VM Configuration - Checkout.

Shipped

The vendor can set an order to Shipped to indicate that the order is shipped. Optionally an email can be sent to the shopper. VM Configuration - Checkout.

Confirmation Emails to Customer and Vendor

Emails can be sent to the vendor and to the shopper for every status. You can choose the statuses in the VirtueMart Configuration in the tab Checkout:

Configuration - Checkout